Dell — Delivery of new laptop not received on committed date and poor sales support

Address:

Pune, Maharashtra

I had ordered Dell Latitude E 5440 laptop on 10th March and paid Rs 84, 273/- inclusive of taxes.I had received order confirmation from Dell. Order status showed the delivery date as 22 March. But it was not delivered on the committed date. I was daily checking with Dell sales department but did not receive proper response. Upon checking with Dell customer care department., I was told that sales department has wrongly processed the order invoice and production department cannot deliver till the laptop till the invoice is rectified by sales department. New expected delivery date given now is after 05 April. This delay in delivery has caused me lot of inconvenience and mental stress. I do not expect this type of lapse from company of repute like Dell. My order no.[protected] and customer no.[protected]. Niranjan Toraskar