[Resolved]  Dell — Dell Laptop conked out within few week of purchase

MAHAVEER LALWANI, BCOM, LLB Advocate “Lalwani Paradise” #23, Thandavaraya Pillai St, Sowcarpet, Chennai – 600079. MB – [protected], [protected],[protected] [protected][protected][protected][protected][protected] Registered Email Date: NOVEMBER 28, 2014 Ref. LN.006598.2014 To, Dell Technical Support Sir, I am Mahaveer Jain, Advocate in Chennai High Court as a Quality Analyst wants to bring to your notice that I have purchased Dell Laptop in just Few Months Before, System Type – Inspiron Note Book, System Description – INSPIRON 3521. After Few Weeks later that Laptop is running slow Performance and Hanging. I visited the retailer on 30th Oct 2014; I left my laptop with them. On next day I went there to collect my laptop the retailer said there is a Some problem, a request needs to be raised with Dell Support Services, Service order No.[protected], DSP reference No. H/SDAR/DGCH/14-15/0040401, on 31/10/2014, from Dell Authorized Service Center, #1, Salburg Square, No.107, Harington Road, Chetpet, Chennai – 600031, Ph:[protected]/91. -2- On 01/11/2014, that Dell Authorized Service Center delivered me the Dell laptop Said me that Problem has been rectified and assured me that there will not be any Problem in Future. It is very disheartening to note that after such service again in Just few Weeks that same problem raised I meet the Shop Owner where I Purchased the Dell Laptop they requested to me to give a Complaint at Dell Service Center, On 27/11/2014, I went personally to give Complaint at Dell Authorized Service Center, #1, Salburg Square, No.107, Harington Road, Chetpet, Chennai – 60003, they given me SDAR Report as DSP reference No. ENQ/DGCH/14-15/0006972, Service Tag – FBJYPX1, as the Same Problem System is hanging and Preformed Process Very Slow. This is nothing but day light robbery and cheating the customer under the caption “Peace of Mind Plan”, whereas the Dell Laptop I Purchased is like a Laptop for loss of peace of mind. I wasted my time and money by Purchased this Dell Laptop. This kind of wrong, illegal, unlawful trade practice is not permissible under the law. It is very cheap, in your part by such act of yours to retain the customer’s in your business. When I had investigated about your company’s service in the market I got a bad and negative feedback of your services in our Society. Further I states that such attitude of service from your side had only created friction. -3- Therefore I call upon you to refund the amount or Replaced the laptop along with other damages, mental fear, stress, heart ship expenses incurred by me, the refund money with other expenses occurred should be refund within 7 days from the date of receipt of this notice failing which I will be constrained to take appropriate legal action in the appropriate forum known to law, having its legal Jurisdiction at Chennai, File Complaint in Dist Consumer Forum for Deficiency in Service & Unfair trade Practices & Claim Compensation Along with Claim & Damages for Harassment, where the cause of action had taken place and you will be liable for all the costs and consequence thereof. . Yours faithfully (MAHAVEER LALWANI) Advocate in Chennai High Court