[Resolved]  Dell — Dell laptop Out of warranty support - defective parts are not replaced even after paying money

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Bangalore, Karnataka

I had contacted Dell out of warranty customer support (Call centre) service as my Dell Inspiron 1545 laptop front and back panels are damaged. As per the confirmation mail on the availability of spare parts from Dell Support team I have made the payment on 26th August 2014 for the dispatch and replacement of these parts. After making the payment, I have received order acknowledgement and as per that the parts are supposed to be replaced by 15 September 2014; (Quote no 26782626; Booking Date: 27 Aug 2014) When I contacted Dell support team on 16th September 2014, I was told there was some problem at their finance department side and was told by Mr. Reju from Finance department that the issue will be fixed by 23 September 2014. However, on the same day I have got another mail with a new order acknowledgement which states the estimated delivery date of 07 October 2014 (Quote no 26782626; Booking Date: 16 Sep 2014) Today it is 28 October 2014 and the update I am getting is not at all in line with the promises that Dell had made so far. The order has not been fulfilled yet, and whenever I contact support team I am getting the same update as parts are not dispatched. Though I have responded to one of their mails with all this history, no one responded. I even told that I will raise this issue in social media and consumer forums..still no one is responding. This clearly shows how much Dell support team are concerned about their customers and how well they are following the business ethics. I am very much frustrated with Dell support and will not recommend anyone to buy a Dell product. My Dell laptop Service Tag: D11Q2K1 Name: SaiKumar Perrungallam Contact: [protected] Regards, Sai Kumar