Dell — Dell laptop touchpad not working

Address:

Bardhaman, West Bengal

I am krishanu mondal. I bought a brand new dell laptop inspiron 3542, service tag no. 69b8912 from authorized dealer. The seller told me that it comes with preinstalled windows 8.1. Later i found the seller installed windows 8.1 32 bit original version and charged 4900 rupees additional for it. My laptop touch pad is not working since i purchased it. Now they are asking me for 5000 rs extra to install windows 8.1 64 bit version to fix my problem.

Details of seller: tech international, red cross road, city center, durgapur, west bengal. Fax no. [protected], ph no. [protected] (Authorized dealer of dell) srevice tax no. Ahnpb7336est001