Dell — Dell sold an old laptop with Damaged lcd panel

Address:

Ernakulam, Kerala

Respected patron, I purchased dell vostro 2420 laptop from Bangalore with service tag No 8XCMV1 on[protected]world computech). after one month laptop display showed a spot on top left side and it began spreading to bottom just like a crack. Within mdays display became useless. I complained to online support team as dell support here in Kochi refused service. Online people asked photos of laptop and told me that laptop display is not under warranty and i need to give 15000/- for replacing panel. Several times I contacted them by phone and mail without any use. According to warranty details from dell site following details i got Warranty details for your Vostro 2420Service Tag: JX8CMV1 Ship date:[protected] Country: India Service Provider Start date End date NBD (Next Business Day on-site) DELL[protected] POW (Parts Only Warranty) DELL[protected] Carry-In Service (3-Business Day)(8x5) DELL[protected] Parts Only Warranty (Carry-In Service) DELL[protected] As you can see laptop was shipped on 26-10-12 and dell sold to me on[protected] that's 19 months old one!!! 1.Damage must have happened during this period . 2.Dell and reseller "world computech" banglore cheated me giving 19 month old used laptop to me. 3.Dell support people not even bothered to get my laptop physically checked to validate. 4.Refusing warranty conditions and my customer rights. Please take necessary action against responsible ones and get my money back with compensation for pain and difficulty occurred. K.B.Sasikumar 3/356 Upsana Road, Madadu, Kochi KERALA. Mob-[protected]