Dell India — About to refund my money or replace my new laptop with other model.

Address:New Delhi, Delhi, 110009
Website:www.dell.com

I did purchase a dell laptop on 10 april 2017 which have manufacture problem so dell gave me other laptop on 3 may 2017 (After a long and exhausted struggle) and after 9 days on 12 may 2017. This laptop also got a smoke and smell problem so i did a complaint to dell service center on same day my complain no is[protected] and service request no is [protected]. They want to repair my laptop but i gave them two options to resolve my problem first is refund my money second is replace my laptop with other model number. They are not taking to my problem seriously and just waste my time. They are saying they can only repair my laptop but i want either refund my money or replace my laptop. They pressured on me that i should repair my laptop but i want only two above options to resolve my problem because it happend two time when they did not give me genuine device. I am not responsible for the problem only dell is responsible for that so why i should suffer for that? Dell ruined both my money and time.
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