Dell India — bad quality laptop and inferior service

Address:

585101

Zail hussain (Rubina parveen) date: 17.02.2018
H no 6-771 first floor
Opposite old divine school
Sangatrashwadi, kalaburagi - 585101
[protected] — complainant
V/s
Brightsum dell exclusive store gulbarga karnataka — op-1

Care manager — op-2
Dell india pvt ltd
Divyashree greens, ground floor
12/1, 12/2a, 13/1a, challaghatta village, varthur hobli
Bengaluru south, bengaluru-560071

I have purchased dell inspiron 3000 laptop on 4.3.2015 from brightsum dell exclusive store gulbarga karnataka (Srvice tag 7pg9v232, express service code [protected]). Within 4 months my keyboard was not working. Customer care advised me to format my laptop, i did it. Still the problem continued, for next two months. Latter on my touchscreen was not working. I did complain to dell, because i was not able to work with that problem. They replaced my keyboard and touchscreen in february 2016. The next day they said mother board was not working and they replaced mother board also. Latter, the screen was blinking within 20 days of replacement. I did complain to dell. Product quality is very poor. I am not satisfied with this quality. I paid rs 40000 for the laptop and i have suffered a lot. Nearly 20 times i had been to dell showroom, 10 times i have talked to customer care and once i had been to service center also. Now dell excepted me to pay rs 9000 for cc warranty extension.in spite of safe handling for my phd work, this product has given lot of problems to me. My work has got hampered. I am not satisfied with this. Neither they extended my warranty nor replaced the laptop itself. I had a fear that, this laptop will not work good in future. So i paid rs 9000/- and got the warranty extended till 19th april 2018.

Again wifi unit was not working-they replaced, they cracked my laptop panel while repairing-they replaced panel, after some days keyboard was not working-they replaced, after some days laptop was getting heated up charger war not working, they replaced all the parts one by one by taking one week every duration respectively. Again same problem now, and this time lcd was getting heated up and i noticed a crack on it on 24/01/2018, touch was not working, it is not a physical damage, it is damage due to pressure on lcd because of internal part failure and heat dissipation. They want me to pay rs 14650 for service of this inferior quality product, stating that it is physical damage after taking week time.
Dell product and service has wasted my valuable time and money. Now i am in need of laptop urgently, as my work is hampered and stopped again since from last 24/01/2018 date.
I am dell consumers and i am entitled to seek relie[censored]nder the consumer protection act. I have been cheated and harassed in many ways, many times, as i have been provided with inferior quality laptop and inferior service.
Before formally filing a consumer complaint in consumer court, i had given a notice to dell and brightsum dell exclusive store gulbarga karnataka, of the fact of deficiency in service and bad quality of product. My time worth rs 1lakh has been wasted by dell. I need justice. I have asked dell to make good the loss suffered by me.
This is an official complain regarding the product i have taken.
From
Zail hussain (Rubina parveen)
Sl no service request number/ case number damage remarks
1 95983714 lcd heat and crack dell is asking payment of rs 14560
2 [protected] lcd heat and crack dell is asking payment of rs 14560
3 [protected] hanging dell corrected it
4 [protected] heating of charger dell replaced it
5 [protected] keyboard dell replaced it
6 [protected] panel replacement dell replaced it
7 [protected] wifi unit dell replaced it
8 [protected] keyboard dell replaced it
9 [protected] right click problem dell corrected it
10
[protected] lcd dell replaced it
11 [protected] warranty extension i paid and extended till 19th april 2018
12 [protected] mother board dell replaced it
Previous history i don’t have