Dell India — cheated and unsatisfactory service form authorised Dell Laptop Service Center

Address:

Bangalore, Karnataka

My DELL XPS L501X model is out of warranty and its display panel has to be replaced. I called Dell Laptop Service Center in Jayanagar, Bangalore. I told exact model no and exact problem. The receptionist said that "it will get replaced in Rs 4000". But that day i could not make it. So after 2 days i called again just to check opening and closing time of shop, and asked price once again, so that time she said "Rs 4500" for same thing. So I argued a bit and she said, "come to shop we will see". Then I went to the shop very same day and then the Dell representative said that "it will take something around[protected]". Then I really got frustrated and asked why this changing price every time. So then he called some person and said that there are three prices: 1800 - for service and making it work somehow 3500 - for replacing part but with a bit of scratches 4800 - for brand new piece Then I argued that on phone you said that brand new piece will be of Rs 4000. So he accepted his mistake and said that "We have part available and we will replace with brand new part in Rs 4000 as we promised on phone in 2 days. We will give you a call once it will be ready". But after 2 days, I have not received any call. So I called them and inquired. So he said that "we have only scratched part available, come and check if you are fine with that". I got surprised. Then I went to the shop and met manager of the branch. He talked very bluntly and with no respect. I said that 2 days ago you promised for brand new part and I have traveled all the way to your shop twice. He said very rudely that "we have only this scratched part and if you want it you will have to wait 1.5 hours to get it replaced". I really felt pissed off. Then I said that 2 days ago you asked 3500 for the scratched part, on that thing he replied that "this is the only piece of this part and it is nowhere available so you will get it no less that 4000". Since I had to travel to my home place the very next day, and this service center wasted 2 days of mine, i was left with no other option but to get it replaced with the scratched part only. So I asked them to get it replaced. When I returned after 1.5 hours, I got my laptop back finally BUT with lot of scratches and faded panel and my laptop is not getting closed properly. When I asked the manager about it, he said that "i cannot do anything". What i felt in the end is that since that part was not easily available, he got better price for brand new piece from some other customer. That is the only way how available part 2 days ago can become unavailable. This is really unprofessional and not expected from a company like DELL. This whole incidence was very frustrating for me. Name of the person : Ganesh (as told by him) The branch address is : Dell Laptop Service Center in Jayanagar 15 sapthagiri complex, 1st Floor, 11th Main Road, Aurobindo Marg, 3rd Block East, Jayanagar, Bangalore - 560011, Call :[protected], [protected] Looking forward for a quick and strict action from Dell India.