Dell India — complaint against customer service rendered on purchase of new laptop

Address:

600078

Date of incident 29th oct 2017 time :7:30 pm.
We approached the dell exclusive store - gbs system kk nager chennai. The sales person started by saying that he will give laptop bag & wireless mouse as compliment for i3 processor brand.
We finalized and paid for the system and waited for the software to be loaded.
Invoice no: kkn/0661/17-18- total bill amount rs 31000.
Upon final conclusion, the sales person had billed the laptop bag - with 28% gst and had given an optical mouse.
When inquired again, one of the sales person said, nothing can be done all finalized - if required you can cancel the dealing & refund will be done tomorrow (I. E monday 30th oct)
We were taken aback by surprise by the behavior of the sales person asking us to cancel the deed once payment has been done. We had spent almost two hours.
One of the sales person said, we know how to sell the product at a lesser price.
This ruthless behavior of the sales person of a well established brand is not acceptable.
We are in customer driven market, each number counts, and such act is not acceptable.
I feel we were swindled.
We had to leave the shop empty handed, though amount being paid.

Sharing wrong data about the product should be stopped.
Customer handling should be improved & audit to be done.