Dell India — complaint against defective dell laptop

Address:

Mumbai City, Maharashtra, 400058

I have a dell laptop with service code no 5w34582. I would list down all the issues that i have faced as yet

1) display went off - had to be replaced

2) mother board went off - had to be replaced

3) keyboard went off - had to be replaced

4) hard disc conked off - had to be replaced

5) windows had to be reloaded a couple of times.

6) facing blue screen errors

7) now the laptop is heating up and has slowed down

In short after every quarter the laptop faces a new issue, i had asked for a replacement/refund of the laptop in the very 6 months but i have been denied the same every time i have asked for the same. The laptop is a waste of money time and efforts for me since it has been constantly giving some issues as stated above. It is lying useless since it cannot be relied upon, it shuts down any time it wants, slows down any time it wants and only thing dell wants to offer is formatting the laptop and returning the same back although the same is yet under extended warranty for one more year upto april 2019

I would require either a replacement with a fresh dell laptop or refund of the amount i spend over the laptop. But the company is denying the same. Kindly help me with the issue.

Regards

Ruchi gadhia