Dell India — Complaint against not delivered product in time

Dell India — Complaint against not delivered product in time

B bvramakrishna

I suppose to get delivery today after 4 time of delay delivery status, but I have not received any information till now. Moreover, I tried customer care executive after waiting of one hour call hold, they told me the shortage of parts which is unacceptable as I have not ordered any custom Laptop. I have paid credit card amount Rs.71500/- plus penalty, hence I cannot go for other option. I want to escalate this matter to highest level, so that, no body will be suffered these type of issues in future. How can it be possible to shortage of parts as I have ordered the ready made Laptop which is in stock at the time of order. Delay delivery: 1) 1st August, 2020 2) 4th August, 2020 3) 9th August, 2020 4) 14th August, 2020 5) 21st August, 2020 Can any body send me the highest escalation matrix, I want to contact the person and explain these issues. Was this information helpful? No (0) Yes (0)
Aug 21, 2020 Updated by bvramakrishna I had worst experience with Dell ordering department and customer care. I tried many times to speak customer care and sent many reminded mails, but they are putting calls on hold with music and will not respond even, we have to wait hours of time. One day I waited for customer care really one and half hour, they put call on hold with music but no hope after that I disconnected. Later I felt very bad for buying laptop online on urgent purpose I ordered laptop by hoping for max one or two weeks of time as they have given one week delivery time initially, later on extended 3 times till one month of delivery. I suggest everybody don't buy any Dell laptop through dell online store, if you are urgent need, you will lose your happiness and feel very bad due to worst services. I would like to advice Dell service team to attend minimum customers concerns, so that they will feel some sense of happiness for being dell product owner by buying product, otherwise you will lose customer confidence. Aug 24, 2020 Updated by bvramakrishna Hi Team, I have not received any Laptop update from Dell India till now and they have deactivated delivery date in order status. I am in urgent requirement of LAPTOP, that is why I ordered online thinking of specified delivery date in time. Can you please check this issue ASAP. Best Regards, RK
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