Dell India — Complaint regarding receipt of Rs.999/- & Rs.6,000- not received.

Address:

Thane, Maharashtra, 400602

Subject: Complaint regarding receipt of Rs.999/- & Rs.6, 000- not received.

With ref. to above, I wish to inform you that I have paid Rs.999- on 27/4/2017 & Rs.6, 000/- on 8/5/2017 towards Repairs of my Dell Laptop at your "Authorised Service Center"at Talaopali, Near New English School, Thane (West), Maharashtra.

I have collected my Laptop on 10/5/2017 from the above Service Center.

However, I have still not received the receipts of the same. The person at the Counter told that the owner of the Service Center is on leave due to illness and the receipts can not be generated till his resumption.

I think that the person maybe ill., but this is not the reason for non generation of receipts. The receipts should be generated immediately on receipt of the amount paid by the customer. "Whether you have come across any complaint that the machine accepting card (Debit or Credit) at the Service Center is not working properly, due to which Customer Service is held up ?".

I feel that proper authority should be given to somebody else for generating and sending the receipt promptly. I have never expected such Service from Dell.

I have already registered the complaint in this regard on [protected] and the Complaint No. is[protected] given by Mr.Vikas (the person attending the above helpline no.).

Kindly look into the matter.

If not related to your Dept. Kindly forward the same to the concerned.

Regards,

Vijay M. Bhawe.