Dell India — Defective keyboard

I had recently got Inspiron 14 5000 model and it dint even took 3 months for keyboard to stop working properly. Now, every time I need to copy paste certain letters while typing which is a very hectic work as 1 letters are not working. I complained dell service center and they agreed to replace the keyboard as it comes under warranty. Its been over 2 weeks, I was informed it might take another 10 days and all of a sudden I get a mail reporting that keyboard will arrive in June/2022. If a company is selling so many defective laptops (I'm telling it only after going through customer reviews over dell products), they should take immediate responsibility in replacing default parts.
Never expected such a product from Dell service. Would really recommend people never to try with dell products as there's a 50 % chance that you might end up with faulty product.