Dell India — Defective Laptop and no customer support

Address:

Mumbai

I have purchased a new laptop Dell Inspiron 5410 on Nov 29. SInce date of purchase i get a fan malfunction error message on start up. Second issue, the speakers dont work.

for the past 2 weeks, i called customer service, raised tickets using supportassist, chatted with customer service, every day. Based on their instructions, i ran the tests and diagnostics multiple times, shared the results. they assured that an engineer will attend, for which there is no response, by when.

Such companies should be held accountable. We pay for basic quality product and their customer service is set up to frustate.