Dell India — defective laptop delivered by dell exclusive store situated at andheri west, mumbai

Address:

Mumbai City, Maharashtra, 400053

Dear sir/madam,

On 10th april 2018 - we have placed order of one dell laptop, model no : inspiron 7570, service tag no. 9636pj2 by paying rs.88690/-. By hdfc credit card.

We made this purchase at "dell exclusive store", mx information system pvt ltd, shop no.12 - a, new link road, off veera desai road, andheri - west, mumbai - 400053. Tel[protected], mobile no - [protected].
Invoice no - s18/28, dated - 12/04/2018

Unfortunately, we have found under mentioned problems in the laptop on the time of delivery i. E 12th april, 2018, evening :-

1 the sound system has crackling issues continuously
2 the laptop is getting charged very slow
3 the battery is draining out very fast
4 the laptop is heating up fast

The store owner had requested us to try using the laptop for a day or two and in case, the problem persist, he promised to replace the laptop.

Now today i. E 14th april, 2018 at 3pm, we went and requested for a replacement with the same model or refund us our money, since the above mentioned problems were persisting.

We have handed over the laptop with the adapter back to the dell store.

At the time of accepting the delivery of the defective laptop, the store owner promised to repair or replace the laptop, which is not acceptable to us.

We requested the dell store to replace by the same model of laptop or refund us the money as soon as possible.

Kindly do the needful and obliged.

Thanks & best regards,

Mr. Santosh bhatia
Proprietor of star enterprises
Address - a -003, sunshine building, 1st cross lane, lokhandwala, andheri west, mumbai - 400053
Phone no - [protected]