Dell India — Defective Laptop send on online purchase

Address:

Dell International ServicesIndia Pvt.Ltd M-4,SIPCOT Industrial Park,Sunguvarchatram Post,Sriperumbudur Taluk, Kancheepuram District, Tamil Nadu602106

Dell inspiron 15 7510 purchased for online class of student. Dell Order No:[protected], Customer No[protected], Invoice No [protected] Invoice Date: 21/01/2022 Rs 83, 190/-. Laptop was faulty. On complaint dell person visited home sealed it on 04/02/2022 and told that it will be replaced immediately. Despite of more than 20 calls and several email Dell service did not bother not took the students study matter seriously. On Dell site customer care number is only of new product and technical call but to harass the customer no contact number is for defective product and being shameless the person at technical call said that they do not have any direct number to lounge a complaint for a defective product. Since then long time have passed but no one has come to pick up and deliver the new unit. Therefore refund my money with compensation as you have wasted the valuable time of a student as he could not attend the online class. Can Dell have such a courage to disturb the study of a USA students.