Dell India — Defective Product Delivered Via stored which is damage on his own in 4 months

Address:

Reliance Digital Store

Dear Team,
I received a faulty product from dell, dell is using such a low quality raw material to manufacture Laptops, which i experienced now, i bought this in Nov 2021, this is for the business use, The defective peace of laptop is given to me, which store and dell might thought that within warranty wont happen anything, let the customer suffer later on. This is how Dell is doing fraud by delivering a faulty product to the customer via store. Now i Asked for the replacement still there is no response.

One fine Day in the morning just tried to start my work and tried to open the Flap of laptop and saw that not able to open only, then came to know that inches are damaged which is pathetic, without doing anything how could something like that can happen to laptop, this is the Laptop which most carefully been used. when went to the store with complaint, they said its not their responsibility. When Contacted Mr. Labesh ASM Mirabhayander Dell, He say it doesnt comes under him, it has to be taken care by the technical team only, he not the responsible one.

Not ready to replace my laptop as well within warranty. Customer care of Dell as well as the store Reliance digital Mira Bhayander not providing any support related to the same,