Dell India — DELAY IN ORDER PROCESSING- Reference Number: - [protected] -Order Number[protected]

The short timeline is as follows
1. Online order by me 02 Dec
2. Confirmation email and Invoice from Dell received - 05 Dec
3. E-mail from Dell regarding change of invoice - 08 Dec and confirmation of GST and address
4. Reply to the mail - 08 Dec
Explained that there is no error in the GST or the addresses given at the time of ordering and as reflected in the invoice dated 05 Dec. Requested to deliver product earliest.

STILL NO COMMUNICATION OR QUERY FROM DELL. ALSO THE PRODUCT DELIVERY DATE NOT CONFIRMED UNTIL 21 DEC.

NO ACTION TAKEN BY DELL FOR 15 DAYS UNTIL I LODGE A COMPLAINT ON CUSTOMER CARE NO.

5. I write a e-mail again reiterating that there is no change - 21 Dec
in the input details as given during placing order and as mentioned in the invoice already generated
6. Email from Dell again stating fresh invoice will be generated and take more time.-22 Dec
7. I AGAIN write Mail to Dell to expedite - 22 Dec

STILL NO ACTION TAKEN ON ISSUE UNTIL 28 DEC WHEN I AGAIN WRITE A MAIL TO CHECK ON STATUS OF ORDER.

8. Mail from Dell again stating Invoice will be urgently generated and take two to three working days. --28 Dec

AND I AM YET TO GET ANY DETAILS OF PRODUCT DELIVERY AS OF 01 JAN 2021.

THIS IS MOST AMAZING DEALING THAT I HAVE WITNESSED BY A REPUTED COMPANY LIKE YOURS.

KINDLY APPRISE ME ON THE FOLLOWING ISSUES
1. WHY WAS THE MAIL GENERATED FOR CHANGE/ERROR OF ADDRESS/ GST ON 08 DEC AFTER RAISING THE INVOICE ON 05 DEC ?

2. WHAT ACTION WAS TAKEN/ NO ACTION TAKEN TO PROCESS THE ORDER FROM 08 TO 21 DEC20.
3. WHY AFTER NUMEROUS CLARIFICATIONS THE COMPANY MAILS STILL TALK OF RAISING A FRESH INVOICE ON 22 DEC ???? 4. IN SPITE OF CONSTANT PERSUASION AND REQUEST WHY IS MY ORDER STILL NOT PROCESSED AS OF 01 JAN21 A DELAY OF ONE FULL COMPLETE MONTH SINCE 02 DEC 20.

Needless to say that such careless attitude or irresponsible handling of the issue by your company has caused tremendous amount of harassment and loss of face (This was meant to be a gift for the festive season), time and financial opportunity.

I am tired of following up and requesting you to kindly expedite delivery of product as well as compensate for the aggravance caused.

Any further excuses or delays would compel me to cancel my order and lodge claims at suitable forum/authorities.