Service Tag: 3P81ZH3, Case number:[protected]
I purchased a laptop on 12 October 2021, which developed a fault in its hinge within a month. I logged a complaint on 29th November and since then it has been in pending state with no given SLA or timeline for the resolution. Initially it was raised as a complaint to replace the damaged parts and within 2 days, then informed that it would take 2 months to get the parts replaced as per current status and a potential to delay it further. Later they asked me to opt for full unit replacement and asked me to provide confirmation for same along with invoice copy. I did the same on 8th December and got a confirmation that within 24-48 hours I'll be receiving a call or email from the concerned team.
Now since 8th December to till date (31 Dec) its been more than 22 days and no body in customer support team knows what is happening here, and the only answer they have is that they have written the email to concerned team and I will be contacted by them within next 24-48 hours.
I have tried calling the tech support team via call and email multiple times and till date no body know what is the status of the issue, apart from saying that it is in progress and you would be contacted by concerned team member in next 24 to 48 hours.
I am completely fed-up of all this nonsense and on the verge of initiating a complete cancellation of business deal with dell for my organization and initiating a legal action against Dell for all the harassment and the problem that I have been put into because of the inefficient and non-professional team of Dell's customer support department. Was this information helpful? | 
