Dell India — Dell 15 Inspiron 5510 laptop

Dell India — Dell 15 Inspiron 5510 laptop

T Taniya Shaw Nov 28, 2021 Dec 31, 2021 This thread was updated on Dec 31, 2021

I had ordered dell 15 Inspiron 5510 laptop on 4 November 2021, received the same on 10 November 2021 and from the day I am issuing the touchpad issue. I had called de tech support team and spent my 2 hours daily to troubleshoot the issue. Finally, dell sent a technician to check my laptop on 15 November 2021. He checked the laptop and told me that there is some hardware issue. I had called dell and tol d them to return my money but they refused and agreed for replacement in 35 working days. After so many daily calls and emails conversation dell tech support team agreed for refund on 22 November 2021 in 25-30 working days. Today is 28 November and still dell have not collected my faulty laptop an d not intiate the refund. Worst services. Regretting for choosing dell. Was this information helpful? No (0) Yes (0)

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Dell India

Nov 30, 2021

We regret this experience, Taniya. Please reach out to our support team, Dell Cares, via Twitter DM regarding your concern. Rest assured, they will assist you further accordingly.

Taniya Shaw's [Complaint's author] reply, Dec 13, 2021

Anyone from Dell is unable to help me. I don't when will dell will collect my faulty laptop as well when I will get my refund it's more than 1.5 months. Dell should shame to mentally harass their customers

Taniya Shaw's [Complaint's author] reply, Dec 15, 2021

15 December 2021: I continuously pin Dell Care on twitter they always used to say " That they escalate my case and their concerned team will contact me" but in reality their replacement as well refund team have not contact me since 22 November 2021 after confirming my refund on email. Dell team and their services is horrible. Don't go for dell ever.

Dell India

Dec 15, 2021

We do not want you to feel this way. Request you to share your contact number, and service tag on our @Dell_IN Twitter handle via a DM so that we can assist you with your concern.

Taniya Shaw's [Complaint's author] reply, Dec 30, 2021

30 December 2021: Still dell is not bothered to provide any update on my refund. Actually, now they are not even replying on my emails. After 36 days from approval of my full refund on email dell team is not able to provide the same. Worst services ever seen, Worst products.

Dell India

Dec 31, 2021

We understand your concern and want to help you with this, Taniya. As requested earlier, please share your contact number, and service tag via a DM on our @Dell_IN Twitter handle so that this can be taken care of.

Taniya Shaw's [Complaint's author] reply, Jan 5, 2022

@Dell_IN have not replied.i have shared my contract no. Or service tag no. There. You guys are just making fool to your customers