Dell India — Dell adr transaction

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www.dell.com

I had purchased dell15 5000series on 4jan2016.I didnot find adr(additional damage warranty)and then i concern warranty department dell.they told me send 2000rs on dell acc.[protected] citi bank.i sent money whenever i sent money then warrenty representativ MS. ANUSHA SINGH BANGLORE told me you sent money by imps.since our current acc.so i will refunded.but i ave given all the reciept of confirm transaction.even i m provided the rrn no also.and by bank i also concern this matter .bank had also give confirmation of transaction.but now she is ignoring me.when i called to warrenty depat. then they told me that i will call you after 1hr, and this 1hr never come.i have called warrenty dept. many time.but no response.i am worried.my service tag no is9H36Z52