Dell India — dell alienware area 51m

I am having a very poor service with dell team and they are making me pay for the mistake by them. Providing me a faulty system that crashed in just two days and it has been a month but still the case is unresolved. They don't even accept to compensate my loss and already i have explained what a loss i would face without laptop but no use they are not even taking any responsibility for their customers and i am not even temporarily replaced with a laptop to work, i had to borrow from friends and taking a lot of to process any improvements. Dragged a lot of time in the name of resolving the issue guided me through hardware replacement first, then refund, then again replacement but still didn't even have a clear update whether atleast replacement is confirmed. Staking a lot of money on dell's premium laptop and now i am going through all complaint forums to somehow get a help. Worst responsibility they take on customers and i am paying for the mistake of choosing such a flagship in dell. I used to love alienwares but with these incidents i don't even go for dell anymore. I have lost patience and extremely distressed. My money can be much more productive if i had it now. But now it is sitting useless in a corner.