| Address: | Dell International India Ltd, Sector 125 Noida, UP |
I have a Dell Desktop All in One Model which i purchased about 5 years ago.
Its been working all fine and I use it for all my personal work as well preparing IT returns for myself and my family, Kids school work etc. Kids have their online classes in this computer. All of a sudden one fine evening few days back while I was working, 'Dell Assist' (a default remote support application) pushed an update. next morning the computer stopped responding and when I hard rebooted it gave error for Keyboard initialization. I took it to dell service center since its 'Out of Warranty' to Dell Service centre in Sector 27 Noida (Sidhhartha Technologies), I am told that the BIOS is updated but it was corrupted and since its now not responding to keyboard or any other USB port, it needs motherboard replacement. But Dell says since its out of warranty they cannot provide part. Does out of warranty mean you will stop selling parts to customers? have they discontinued this model? Even companies like chevrolet are supporting they sold products with spare parts availability. Dell Customer support has been totally non helpful for a problem created by themselves by unnecessarily meddling with customer PCs remotely. if its out of warranty then they have no right to even update it from backend and then not take responsibility. I am in a fix as I cannot afford a new computer at this point and desperately need this PC to work as my kids are having hard time to attend their classes as well as for me to prepare by income tax returns and obligations.
Dell India office has not even been forthcoming to tell me an alternative part that I can use to make it working. This was bought for 56000 with licensed MS Office copy and has been working all fine till they made it non functionality intentionally forcing customers to shell out money.
The customer support executives are freshers with no experience to handle these kind of issues and they are blunt in their replies. request for Manager to come online has been met with reply that you will get a call back in 48-72 hours. That is not very helpful as I running out at pace to get it fixed before the end of IT filing date. I have taken the hard drive to save the data but that's not very helpful as I cannot use this drive without a PC. We cannot connect personal drives to office PC as it gets encrypted due to data security applications.
I would request your intervention and help out with part availability or an alternative part availability or refund my money for this machine damage caused by their unsolicited update from backend Was this information helpful? | 
