Dell India — Dell G15 5510

malreddysaiprasad

Jan 6, 2023

Address:

PLOTNO.502 hasthinapuram, SRI RAMANA COLONY ,lb nagar , hyderabad, Telangana, India.

Service tag : JHF92D3
NAME :- MALREDDY SAI PRASAD REDDY
E-mail I'd:- [protected]@gmail.com

Buyed this laptop, they sent a defective piece, now after months o[censored]sage ( still under default premium warranty period), started producing issues,
If i touch the ground part of the laptop, it stops working until hard reboot.
Motherboard defect.
Laptop producing very worst noise, in computer terms its "COIL WHINE", and its affecting my ears ( now i am facing ear sound issues for listening to that laptop sound continuously while working on it).
Coil whine = intel uhd gpu defect.
Laptop screen turning off randomly after they replaced my lcd for wear and tear issue...
LCD defect.
Now newly the system itself not turning ON, showing "Hard drive Not installed".
And the support team isn't replacing the laptop even if its a clear defect piece, they saying that the replacing the laptop time period is over.
Now they are responding very slowly even i am in premium warranty. Its been 4+ days. They still not responding correctly.
All the issues explained above were their with proofs.
Some of them were below with youtube links recorded and uploaded by me.
https://youtu.be/rwl0QEsgjpY

https://youtu.be/OrxV3NiqB6c

https://drive.google.com/file/d/1fO2QR_vGTvydQ1UCupNWOsx932Ob4HKh/view?usp=drive...⇄

https://drive.google.com/file/d/1ecGU4YddCFxVSjz2EbBemWy9dw0ZB3Se/view?usp=drive...⇄

Each link each issue.

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Jan 14, 2023

Updated by malreddysaiprasad Lcd and mother board were replaced after 14 days of contacting. But the coil whine problem still there.
And the mail thing is. The replaced part is a refurbished part i.e., someone replaced their part due to defective, now dell repaired that defective part and replaced that part with mine.
So the replaced parts are not new and there are chances for producing new issues with that replaced parts. ( They might produce issue after your warranty period) .

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Dell India

Jan 9, 2023

We are disappointed to read this. Please reach out to our support team at Dell Cares via Twitter DM so that they can look into it and assist you further with your concern.