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We do understand how upsetting this might have been, Ishika. Please write to our support team, Dell Cares, on Twitter via a DM regarding the same. Rest assured, they will take this ahead.
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Apparently this behavior is quite common, conscious, planned and expected by Dell - See attached screenshots of the exact same complaint they have received from another consumer a month back for the exact same product with the same useless, pathetic troubleshooting mechanisms they make the customer keep repeating without taking any concrete action.
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