Dell India — Dell Inspiron 15 3000 1 week life

I bought this laptop on 2nd October on Amazon and got it delivered on the 11th. Within a week the touchpad of the product started hanging up, and in two weeks, it stopped responding completely. (mind you for a week this laptop was anyway not being put to use because i was setting it up for use)
I complained and got a technician to replace it and during replacement itself I told the technician that the hinges seem lose since his service and unless he fixes it, i will not sign the customer copy. He assured me that they were fine and any other replacements or repairs would require a new request through the central team. Immediately after, the laptop started heating up within 10 minutes of good usage and in another week the laptop screen started peeling off from where the screen hinge joins the keyboard.
Inspite of complaining to the customer care of such a pathetic product they refused to replace it saying I have already crossed the 1 month mark beyond which replacement is not possible. So I went ahead reluctantly with a repair request only to be informed after 10 days that the parts are not available until January 2022. Now, while I'm waiting for another 45 days for laptop repair or replacement the left half of the screen is also starting to peel off and I have to hold the screen with both hands to keep it even open.
Even a INR 2 popsicle is sold with a better shelf life than this ridiculous 60K worth laptop. Would never ever again make the mistake of going for Dell.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

We do understand how upsetting this might have been, Ishika. Please write to our support team, Dell Cares, on Twitter via a DM regarding the same. Rest assured, they will take this ahead.
Apparently this behavior is quite common, conscious, planned and expected by Dell - See attached screenshots of the exact same complaint they have received from another consumer a month back for the exact same product with the same useless, pathetic troubleshooting mechanisms they make the customer keep repeating without taking any concrete action.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3043
    Pending
    0
    Resolved
    775
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information