Dell India — dell inspiron 7559 warranty issue

Address:

700156

I purchased a dell inspiron 7559 (6th gen. Core i7) from dell exclusive store, kankurgachi (P 47, cit road). After checking the system at home, i found out it was out of warranty! The dell website mentioned that the warranty expired on september 2017!

I contacted dell customer support, and was told, that its most likely that the warranty information is not updated by the seller. The support personnel i spoke to asked for the express service code, which i provided. She said that she will escalate the request for updating the warranty information on my behalf. She also confirmed the said details via email.

I was assured that it will be done within 24 hrs.

My real complaint here is, it irresponsible for the seller/dealer not to update warranty information in a timely fashion. I urge the appropriate authorities to take note of this.

Lastly, i would like to thank ms. Smitanjali of dell customer service for her prompt response.