| Address: | O T Para, Katihar, Manik Para, Newr Durga Mandir, 864/A |
I've brought my laptop (Dell Inspiron core i3)on 11th August 2022 and just by that day onwards this product keeps on freezing .It freezes to such an extent that you can't continue working. I've tried connecting to the Dell support so many times but all they do is Direct me to the same process and when i ask them "will this happen again?" All the time they replied "no ma'am this issue has been fixed by us". But this keeps on happening. They even told us to take the laptop to the local shop I've bought it from but even they were irresponsible and when i told the shopkeeper that I'll complaint about his such behaviour to the Dell company he's associated with, he directly said "I don't care". This might be simply a business to you Dell India but you don't have the slightest idea how badly one would have arranged the money to invest in it because their kids need to study. Not all places have great local education system, so kids these days try to accelerate through online teaching from best of the best teachers across the country. But guess what you even took that opportunity from me. I'm going to give my jee mains and advance paper next year and i need to study for it. My laptop isn't working from the very first day. Each day is important in the life of a jee aspirant and don't bother because it's just a business for you. You guys pressurise students to such an extent that they take wrong steps. I've been thinking about the money my parents put in this laptop and it isn't working. They've brought the wifi connection but the laptop isn't working. All they did so i can continue my online classes with least of disturbances but your product leaves me with nothing but regret for choosing it. Thank you very much to just the business department known as Dell Department for not taking care of any such issue by your customer. And again you might just call to fix it by the same steps which I've been doing all the time as told by your support assists. Was this information helpful? | 
