I had bought my laptop on August 7, 2022 from Dell Exclusive Store-Tilak Road, Dombivli. My laptop is DELL G15 5511 invoice no- Aug/025/2022-23
Since then I have been continuously having problems with the battery and the laptop would thus not switch on nor will it show charging when plugged to the charger.
The same problem has happened numerous times and I have contacted the dell customer service also a number of times.
Here is the timeline of the problems that I have been facing:
November 2022, I first had the problem where the laptop completely shutdown but it was quickly solved by the technician at the retail store so I thought it was a one time issue.
December 2022, I again have the same problem and this time I visited the service center near me in Dombivali. They opened the laptop and repaired it on the spot and so I did not lodge a complaint. They told me that my laptop wasn't updated and that they had done it and that there wouldn't be any problem.
22 February, 2023, [case no:[protected]] I have the same problem once again and so this time I went again to the service centre and they lodged a complaint and took my laptop to repair.
I got the laptop back a few days later on february 27th and they assured me that the problem has been resolved.
30 March, 2023, [case no:[protected]] With the same problem again this time, they scheduled a technician for march 28 which later was delayed to march 30th.Before getting it repaired I spoke to the Dell executive from your company who promised us that if we face the same problem then they will replace the faulty laptop. The technician then came and replaced the motherboard as well as the other parts and assured that the laptop had been completely repaired.
24 May, 2023 [case no:[protected]] This is the latest complaint that has been lodged by me when the laptop stopped working once again. I also talked to the dell tech support and they were very unhelpful and couldn't provide a single bit of help.
We have an extended warranty over our laptop and thus you should replace the laptop this time and not the parts as I have faced the same issue a number of times and I am tired of running to the service centre again and again.
I am a student as well and I need the laptop continuously. This problem causes a lot of difficulties so I hope you will take action quickly.
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