Dell India — Dell Laptop - order placed and no response

Website:

www.dell.com

I placed online laptop order and the money got deducted from my account.

After 2 weeks when the delivery date is crossed, the product is not been delivered and no communication made. I called the customer support and they just hung up on me.
They say my order number is not generated. If I ask what needs to be done or get my call order cancelled, my call gets transferred.

This is a shocking behaviour from Dell. Just like Nokia, another industry that will come down soon.

Please help me how to go legal against this.

my email id - [protected]@gmail.com