Dell India — Dell laptop touch pad not working

In February of this year, I acquired a Dell Inspiron 15 3000 model. Within 2-3 weeks, I complained about a keyboard problem that I hadn't noticed at the time of purchase, and they replaced the keyboard. However, my touch pad stopped working after about 2-3 weeks. So I filed a complaint, and they told me they will assist me online via message to verify with the system, but it didn't work. They finally chose to replace the item and requested me to wait a month for it. They later decided to replace the system, which has taken more than 2-3 months. There is no replacement procedure in place. THIS IS SO DISAPPOINTING THAT THEY ARE INFORMING ME THAT I WILL HAVE TO WAIT EVEN LONGER FOR A REPLACEMENT. terrible service not even understanding the issue facing due to their service