Dell India — DELL laptop Vostro 3501

Address:

2/60, First Floor, Roop Nagar, Delhi - 110 007

I purchased a Dell Laptop Vostro 3501 vide Inv No [protected], Customer no.[protected] Dell order no.[protected]. It was despatched on 22.05.2021 and received by me after 3-4 days. But due to some deaths in my family, I was not able to unpack the systems for approx 8-10 days, after which I opened the same and then after approx 3-4 days, I opened the same to start using. But the system was very slow in response. Each and everything was very very slow. On June 7, I sent a whatsapp message to Dell Technical Support as before that I was trying to figure out as to whom to contact.

On 9th June, I could talk to one Ms Riya Koley, Technical Support on phone and discussed with her for over 45 minutes, but nothing fruitful happened. She asked to do some routines on the system and then write to her, which I did, but have not received any response to my three emails.

I do get whatsapp messages at night ( which I see next day morning as I cannot keep awake the whole night to see when the message comes ) and then reply to them to take remote access by setting a time to rectifyt he problem. But the message is never responded and again some message comes at night asking if I can give the remote access. Do you expect me to keep awake whole night waiting as to when any message will come from DELL? It is height of testing the patience of a customer who has spent his hard earned money of a Dell laptop thinking that he will get a good system.

Now, I am totally frustrated and want nothing else but a total refund, alongwith interest, of my laptop.

Please let me have your confirmation within the next 24 hours else I will take further necessary action in the matter.

Rgds

Deepak Shara