[Resolved] Dell India — Dell Replacement Laptop

Dell_is_worst

Nov 1, 2021

Address:

Uttarakhand

Dell laptop approved for replacement on 13 september.
Have not received a laptop since now.
Please someone help.

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Nov 6, 2021

Complaint marked as Resolved

They have ordered my new laptop now and will take 7-10 days...whatever days the courier company takes to deliver. They contacted me through email.

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Comments

Dell India

Nov 2, 2021

We regret the inconvenience caused. Please reach out to our support team Dell Cares, on Twitter via a DM regarding the same as they will assist you with your concern.

Dell_is_worst's [Complaint's author] reply, Nov 2, 2021

Yes, Dell Cares is sending this message since last 2 months "We regret the inconvenience caused, sure our team will reply to you since 2 months."
They also say they can't do much in this case but have expedite from our end.

This case is handled by WUR team which replies neither to Technical support team nor to the customers.
Is this a joke ?

Future customers beware of Dell customer services, i am literally without laptop for more than 2 months and this was a new laptop, which got defect in 7 days.

My advice is don't ever buy from DELL and in future always buy metal/aluminium/magnesium body laptops, not plastic ones.

Dell_is_worst's [Complaint's author] reply, Nov 4, 2021

Well thank you dell for upgrading me from i3 to i5 with nvidia and also giving me SSD.
Really thanking to you.
I'll mark this complaint as resolved now :)
DELL IS BEST :)