Dell India — dell service tag: 14zs4p2 [service request : 26221616] [ ref:_00d0bgamp._5000b1sb8x6:ref ]

 
1 Review
Extreme Martial Arts, Guru Gobind Singh Bhawan, Sector 15 A, Chandigarh, Chandigarh, Chandigarh District, Punjab, India
 B S Handa on May 10, 2019
I want to bring to your consideration:
• I Purchased the Laptop on 17/4/19

• Went back to shop on 19th April- Slow computer - they said wait for updates.

• Went again to shop on 20th April that I have to do video editing, why my options not discussed. Why feeling that the customer know everything and

• Finalized. (Customer fault - why all the options not discussed).

• Registration for warranty upgrades

• 23rd April Payment accepted

• 4 May - Talked with Priyanka at Dell about the issues.

• 5th May - emailed again got instructions and followed it. Still issues remained.

• 6th May - again got some instructions followed it. Still issues remained.

• 7th May - told to reset the set. Reset the Laptop as instructed but still faced issues.

• 8th May called by Namrita - she said it should not be done as instructed in email, but in another way.

• 9th May - Did as instructed, took full day setting things in Laptop.

• 10th May - still issues remain.

This is to inform you further that in these above process my Business, Time is being affected badly. And I am being harassed for quite long time. I am getting mentally disturbed also.
And if this is not resolved (Set or parts changed) within 24 hours then I have no alternative than other to move to court.
Kindly call be between 9:30 to 10:30 AM for the final commitment.
Regards
B S Handa

Complaint Status


[May 10, 2019] Dell India customer support has been notified about the posted complaint.
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    +91 80 2506 8026
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    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    Dell India - dell service tag: 14zs4p2 [service request : 26221616] [ ref:_00d0bgamp._5000b1sb8x6:ref ]