Dell India — Dell Service Tag: HCC6HB3 [Case Number :[protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5002R1JQc7h:ref ]

Address:

Vill. & P.O. Mawakot, Kotdwara, Uttarakhand 246149

Recently, I buyed a Dell Inspiron 3505, before the laptop completed one month there were a few issues, like auto brightness adjustment, too much loud fan noise, and heating issues. I highlighted the issues to the Dell support; Initially they were handled over the phone. When they were unable to resolve the same, then finally on 5th May a case was registered for fan replacement. After 21 days on 26th May a technician arrived at my place and he replaced the fan. But the issues are not resolved. Hence, I request Dell to please replace the system, as it has a lot of issues. But they said first we need to replace the parts if we are unable then you can raise a request for unit replacement. After that, as suggested by the site technician, they replaced other parts, like Motherboard, HDD, Charging adapter, and again Fan. After that still they were unable to resolve the problem. A technician (Shashank) took my system on remote access, he tried everything. But he was also unable to fix the problem. I spent more than 3 hrs on the phone with support as the person took the remote control and ended up once again. After that again I request for a system replacement, as I highlighted the issues within one month. But now they are saying give us 12, 24, and 72 hrs time we will provide a solution. Everyday they used to ask the same thing and nobody gave me any solution. Today I also called the Dell technician again. They are saying please give us 12 hrs. We have escalated your concerns to the related team, and after 45-60 days you will get a solution. So, that means I have been struggling with the laptop for 3 months, and I have to struggle more 45-60 days. Now, I will not let the parts change because all major parts have been replaced. Now I want a new laptop; Otherwise you can refund my money.

I am NOT going to waste my hard-earned money. For the future I will never suggest anyone buy a Dell product. I never expect this for Dell or this will happen with me.