[Resolved]  Dell India — Dell Show Room in Chennai at 1070A, Munusamy Salai,, K K Nagar, Chennai, Tamil Nadu 600078

Address:

Chennai, Tamil Nadu, 600078

I had purchased a dell Desktop + Monitor yesterday from this particular Dell Showroom in Chennai (1070A, Munusamy Salai, , K K Nagar, Chennai, Tamil Nadu 600078). This place has horrible customer service. The guy in charge (Mayilswamy) did not have any brochure or any written details mentioning about the product and quoted a random price. When I mentioned the Ubuntu version of the same product is at least a 5000 Rs less online than what he mentioned, he said okay we can give it for 25000 instead of his first suggested value of 27000. Random! When I asked for some written document saying what's dell's price for this - he pulled up some random excel sheet and changed numbers in front of me and showed it! Since I was running out of time and badly needed a computer for my parent's use, I went ahead and purchased it.

He had promised to deliver the product the same evening by 6 PM and hence I had cancelled my other plans and we kept waiting at home. It was 8 PM, and when we call, he says - Oh I forgot to inform you, its quite tight to give it today but okay i ll send some one. And then at 9.30 PM when we call, there was no response and after some time he started giving excuses saying, they were bringing the desktop + monitor in a 2 wheeler (I wonder why they can't hire an auto to deliver a 25, 000 Rs DELL computer - Seriously, Is this Pizza Business ?!) and the delivery boy did not wear a helmet and got arrested. The next day he promised to come again and I have waited for than a couple of hours now and I'm thinking of actually calling my credit card company and asking them to cancel this transaction saying its a fraud one.

@ Dell - You are a well known and a trusted brand. Please pay attention to whom you deal with. This Chennai showroom seriously needs some attention! I asked them if they were just a dealer or an actual dell place and he says its an actual dell showroom. I would rather buy another brand than having to deal with such unprofessional people!