Dell India — Failed to fix issue

Address:

hyderabad

Let me walk you through my experience with purchasing the dell Vostro 3515. I had bought the laptop on November 26, 2021 for Rs.41, 000. After 2 days of buying the laptop I have been facing the BSOD issue and other software issues. I visited the store number of times to fix the issue but it was never fixed. They told me to contact dell support. I had contacted the dell support a number of times, but to no fix. Every time I have contacted I was given different resolutions but the issue never got fixed. The last agent I spoke to reverted saying if the issue persists, the faulty parts of the hardware will be fixed. Now, I have received an email from dell telling me that it's not covered under warranty. My only ask is that how was I given a faulty piece and why are they not accountable to provide a customer with a perfect product for which I paid the price.