Dell India — fraud! abnormally high overpricing of antivirus total security 1 user 1 year kaspersky purchased from sadhvi computers (dell exclusive store)

Address:

chandannagar

Dear Sir /Madam,

The undersigned had brought a Inspiron 3501 Notebook ( Item Description - D560398WIN9B, i5 1135G7/4GB/1 TB+256/Int/W10/15.6 FHD ) from Sadhvi Computers (Dell Exclusive Store) on 26/12/2020.

Dell exclusive store additionally provided a Kaspersky Antivirus along with this laptop.
An addition amount of Rs 1200.00 was charged for the antivirus.
The details of the Antivirus provided is Antivirus Total Security 1 user 1 year Kaspersky .
After verification of price of the same product it is evident that Dell sold the product at an abnormally high escalated price.
Please find attached documents for ready reference.
I) Tax Invoice from DELL Exclusive Store Chandannagar for Antivirus T/S 1 User 1 year Kaspersky.
II) Screenshot of online price of the identical product from the Official website of Kaspersky.
III) Screenshot of the Dell Store installed Antivirus as mentioned above.

This is a form of cheating and a suitable compensation or money back for the fraud committed should be given to the undernamed person.
This kind of trade practices adopted by Sadhvi Computer Spoils the Goodwill of DELL.
If no prompt satisfactory grievance redressal is provided from Dell's end the undernamed can move to suitable consumer forum.

Regards,

Utsab Mukherjee

Executive Engineer
Ministry of Port, Shipping and Waterways.
Govt. Of India

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