Dell India — Hold on my laptop service.

Few days back (around 6-7 days) I give my laptop to service center for a damage repair purpose. After 4 days dell service center told me that our request is being rejecting by dell for service. So, I contact dell customer care,
and tell them about my issue with my laptop and about rejecting request.
They told me that there is some hold on your product service, and they do not know the reason of hold and tell me mail them my laptops in voice and they will remove the hold in 24 hours and bring back my laptop process in work. But it is being 3 days and no action is being taken by dell to remove that hold and when I ask them about the status, they tell me that they do not know anything. So, right now I am lying in between customer care and my damaged laptop. Down below images of my damaged laptop and service tag number is given.