Dell India — I am complaining about dell telephone operators keeping you on hold

I called dell around 10 am this morning and was asked to furnish details which is reasonable, then i am put to another person and had had to furnish details and this went on for some time till i was told that i would get the information i wanted so i waited for a long time and the line was cut. I called again and again and its past one hour that i am doing this, this is absurd. Still i call again as the problem. Is not solved, looks like dell is trying to make my life hell. All i want to know is if a technician can come to check my laptop.