Dell India — im complaining about laptop

Address:

Krishna, Andhra Pradesh

I was facing the problem in my screen ie vertical strips are there on my whole screen. I talked to customer care . first they told me there is physical damage I told them no there is not. then I talked to another client, we discussed about the problems that I was facing and told that my laptop is under warranty and they will send some technician at ur destination and recorded my phone no, address and email. also confirmed it. after that I got a random unknown call from [protected]. he told me that ur screen is physically damaged so o technician will come . and this will be not under ur warranty . u have to pay.
immediately I called to customer care . they told me there is physical problem and since then they forwarded my call to 4 clients for this issue. for this whole stuff I have wasted 3 hrs and in return getting nothing. The customer care that u are providing is pathetic and cant expect this type of behaviour for this laptop that I have purchased 2 months ago.

will never recommend this dell laptop to any of my colleague.