Dell India — Im complaining about my laptop

I bought my Dell laptop on 13 dec 2021 after 10 days o[censored]sing it started may some sounds so assesed thn i saw back clips of laptop is loose... I reached dell coustomer support for help but there is solution for this problem...and company claims within a year if you have any damages they will replace with new laptop but no one is give good response here... Its been 20 days raising this issue but no good response from dell support only unnecessary excuses...