Dell India — Inspiron 15 5510

Address:

Divyasree Greens, Ground Floor, #12/1, 12/2A, 13/1A, Challaghatta Village, Varthur Hobli, Bangalore South, Bangalore - 560 071.

My service tag is 6X4KSH3. Ever since my laptop arrived on 18 Oct 2021 my touchpad wasn't working properly. Finally they agreed to send a technician to replace it but it still wasn't working. I contacted them and after much debate they sent a technician who sealed it and told me someone would pick it up within 2 days. It has been a month since then and my laptop has been collecting dust in it's original packaging. My refund was confirmed through whatsapp and a call but since then they are repeating the same message that they are waiting for an update from the internal team and are not responding to my emails. I already told them I needed this laptop for my college which has started over a month ago but they have wasted more than one month of my time and nor can I buy another until they confirm the refund.