Dell India — inspiron3567

Address:

Pune, Maharashtra, 411057

I bought the laptop on may 1st, 2017. From that day itself, touchpad stopped working, then dell customer care asked me to reset my laptop... I did that, then after that theya sked me to reinstall windows... I did that. Then it worked for around 4 days and again right part of the touchpad stopped working. I again called cutomer care and they suggested me the same. I have reset my laptop and reinstalled the windows 10 almost 10 times in these 4 months and couldn't save anything because everytime we either reinstall it or reset it, we loose the data.
Then finally customer care people suggested me to submit my laptop in nearby service centre. I have submitted that and it's almost been 2 months since my laptop is in service centre.
From last six months, i cudn't use my newly bought laptop and still paying emi's for that. I expected good service from dell but it's really pathetic.
6 months from mcafe license is also passed without even using the laptop. I conveyed all the grievances to dell customer care but ther are not at all ready to help.
I bought dell laptop just because i have heard that dell provide good services, but i do not see it. It's really pathetic. I asked for the replacement of the product but they refused to do so and asked me to co-operate, i have been co-operating from past 6 months, doesnt have any more patience.
They are not resolving the issue, neither replacing it nor they are providing the extended license for mcafe.

Also i called them within 1 month of purchasing the laptop but that day due to some maintenance activity, they did not register the complaint and guided me to do diagnosis online. I did that but that worked barely for 4 days and then again i called them so the first colmplaint they registered was on june 2nd, 2017. Touchpad is been replaced once, but that also did not solve the issue. As this is a recurring issue, replacement should be done for this.

Dell's service really sucks now.