[Resolved] Dell India — Issue not resolved | |||
In continuation to the trailing mail, this is to inform you that technician came to attend the laptop but issue has not been resolved. Laptop is getting switch off. This is further informed to you that technical assistance was earlier provided by dell but not resolved the issue. Thereafter, technician came to attend has also not resolved this issue. Kindly do the needful at the earliest as it is creating embarrassing situation for me. Rakesh kumar [protected] Was this information helpful? | |||
Jun 21, 2020 Complaint marked as Resolved No action has been take by Dell India. Again and again the are pretending the non-avaliability of parts and issue Not resolved BY DELL INDIA ON COMPLETION .OF 3 MONTHS. Message received from [email protected] Dell India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I have earlier registered complaints around 3 months ago in DELL India. 3 days ago, when this issue again raised then I have been advised that issue will be resolved immediately. Ms Nikita also informed that this problem will be resolved shortly. Since it has completed more than 3 months when I conveyed the technical problem raised but rather than taking immediate step, it has been informed by text message -
"This is once again requested you the earlier Dear Dell Customer, for Svc Req No: [protected] the part(s) are unavailable. Regret the delay, our rep will contact you in 24 hrs with an updated status."
Dell india is such a reputed brand and non-resolving issue laying pending since March 2016 is highly regretted. More surprising, it has been informed that parts are not available . Previously, I was also advised that parts naveen booked but the technician arrived has not replaced any parts and issue is still persisting and creating problems . Kindly look into the same.
My earlier service number is [protected]
I would request you to go through the above utmost delay of 4 months and service has not been provided by DELL INDIA IS REALLY REGRETFUL.
"This is once again requested you the earlier Dear Dell Customer, for Svc Req No: [protected] the part(s) are unavailable. Regret the delay, our rep will contact you in 24 hrs with an updated status."
Dell india is such a reputed brand and non-resolving issue laying pending since March 2016 is highly regretted. More surprising, it has been informed that parts are not available . Previously, I was also advised that parts naveen booked but the technician arrived has not replaced any parts and issue is still persisting and creating problems . Kindly look into the same.
My earlier service number is [protected]
I would request you to go through the above utmost delay of 4 months and service has not been provided by DELL INDIA IS REALLY REGRETFUL.
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Firstly boot the windows into safemode, use for 4 hours. If not switch off means, then might be problems in some device driver