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[Resolved] Dell India — Laptop got damaged after paid service
I've done paid service for my Dell Inspiron 15 Gaming 7567, from authorized Dell service center, [Topserve Infotech (P) Ltd, Edapally-Thrippumithura Road, Palarivattom, Ernakulam] in Kerala. After service they said chip level service done and need to change battery and charger also. After the service Laptop getting slow to boot up than before and battery is drained off within minutes that they offered 4Hrs of backup we will get. I was unable to reach the service shop due to out of station and covid-19. I used the battery for some months and no changes in battery performance, I requested to them to replace my battery under warranty period When I came back to Ernakulam. They got few weeks to replace the battery, and after few weeks wait I got a defected battery they didn't checked before replacing, The executive said they don't have any option to check the battery is good or bad before installing. So my wait was wasted, need to wait another few days to get back new battery (that may be working, not sure to them). and I'm got same result after replacing the battery. I was using that battery because no scope in dells service. After few days my battery completely dead, cant start the laptop then, I retured to them, That time they said warranty period is over, any how they promise they will replace the battery without any coast due to diffective battery they given to me. and there is a chip level problem in laptop. So I requested to them to fix it. After a week they said laptop service is done with new battery and charged me 3000/- for chip level service(They didn't specify the exact complaint) . I paid and I realized that the laptop is in same condition before I was service it. So I called the Topserve Dell Service executive, he promised the service warranty is one month, they can fix the problem for free. Again I gave the laptop back to them to service, After 3 days, they responded my call that they cant fix the laptop, they cant Identify what's the problem exactly, they will return the price. When go there, they said the manager is not here, He ll call me and they will refund 3000/- by tomorrow. I'm agreed and bring back my damaged laptop. Then after they didn't return my money. They didn't pick up my calls. Nobody call back to me. irresponsible Experience from DELL INDIA !!!
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Jun 10, 2022Complaint marked as Resolved
Actually complaint is not resolved, I'm updated complaint with more details, Thank you.