Dell India — Laptop got damaged within 1 year o[censored]se

I bought a new laptop from Ganpati Services (DELL EXCLUSIVE STORE)
Durga Vihar, S P Verma road, Patna on 12th December 2021
SA CODE : BH5AJP
The description of the product is DELL INS 3511/238 BLK/I3 - 11 GEN/8/1 + 256/W10 + OFF
Batch : 2CL50H3
Even after handling it delicately and carefully it got damaged within 1 year. The side panel of the screen got detached all of a sudden on its own. It breaks into pieces and the screen got detached from the keyboard area. The back portion also gets damaged completely.
i didn't expected such service from a reputed company like DELL.
Please resolve my problem on urgent basis as i'm already facing problems. In regard to solving the problem i want complete refund from the company so that i can buy new DELL laptop.

THANK YOU