Dell India — Laptop Malfunctioning - No Support to resolve/replace the parts

Worst customer support ever. I have been complaining about my laptop to Dell over emails and web portal since 4th July. There has been no resolution of the issue for the malfunctioning laptop. The customer care representative knows that its a faulty device which they need to attend to and replace parts but their focus is just to keep on installing driver. They keep on saying that they have a call scheduled; however, there is no seriousness towards the matter. there is no escalation matrix on the web. High disregard for users.