Dell India — laptop ordered online with guaranteed delivery of 24 hours but even after 1 week it is not delivered.

Here is the sequence of events for recording purpose for Shipment #[protected] for Order #[protected]

Day 1 – Called you at 1800 # on 2nd July – No update and it is Invoice issue you said and you mentoined it will be delivery tomorrow
Day 2 – Called you at your 1800 # on 3rd July – No update and it is same Invoice issue you said you will try your best to ship it end of the day
Day 2 – Send you the email to get update. No response except Acknowledgement message
Day 3 – Called you again on July 4th and you mentoined that it will be shipped evening and it will be delivered either on Thursday or Friday
Day 4 – Did not call you
Day 5 – After 5 attempts with the Dell Customer care they had conference and now I get this message it will be shipped today but I see no update to the system and same ERP issue is continuing. What is your back up process for order processing, don’t you have one ?.

This is a very shabby service. Payment is already done and still product is not delivered.

Your famed 24 hours delivery is impacted now you crossed more than 1 week now and how are you going to compensate now and how are you going to get my confidence back. The only reason the order has been placed because of your esteemed delivery which has dented your image