Dell India — Laptop Repair Issues

Hello,

I bought my laptop in 2020 from Dell. I have been having problems in my laptop since last 4 months.

I emailed the customer service a very detailed email with pictures showing the problem and asking help from them. All the customer service has done is to UPDATE the BIOS and DRIVER installed in the system and nothing else.
My laptop is on warrenty period. My problem is very straight forward. It is not able to detect the Graphics Card. It could be a physical issue also, but the company and the people who have till now handled is not ready to listen and see the actual problem. All they ever do is to update stuff which is not solving any of my problems.

I have been trying to solve and be pateint and get it properly done since last 3 months with no actual result.

I formally and very humbly request you to please look into this and help me get this solved and/or get me a new laptop as all my work is done on my laptop.

Please advice how can I upload a PDF file.

Juhi Agrawal