Dell India — Large gaps in new keypad

Address:

W1B/115,Wellington Estate, Golf course road, DLF5, Gurgaon

I had to replace the key pad of my daughters laptop Dell 3515 on 3/4/2022 . I got the job done from Dell Exclusive store, - A one music & Computers, 6A Megacity Mall, Mehrauli gurgaon road. I paid Rs 2500 for the job. The issues are - (i) large gaps between the keypad and the laptop panel (ii) Caps light emitting from side of the key (and not from the hole specified for it) (iii) loose fitting of the key pad on the right hand side of the lap top. Sent the laptop again to repair the above on 9/4/2022 and got it the same way with the same problems mention above. The sales person mentioned that key boards replace have gaps and hence do not look like the new laptops. I have the invoice with me and the pictures which i can send across you when demanded. I suspect that the keypad is NOT an original Dell keypad. Please help me